Question 1

Why do I have to Register?

Accepted Answer

In order to shop online with Luxerio.com, you must first register an account. Signing up for a Luxerio.com account is very easy. Simply visit our create user account page and fill in the necessary information. Double check your information before registering. Once you create the account, you will be sent a confirmation email.

Question 2

How do I place the order?

Accepted Answer

Login to your account and browse through our website, adding to your shopping cart the product(s) you wish to purchase. You may also utilize guest checkout. Luxerio.com reserves the right to cancel any order due to stock availability or information errors.

Question 3

میں ایک نیا سوال و جواب کیسے شامل کروں؟

Accepted Answer

ایک نئے FAQ شامل کرنے کے لیے ان مراحل پر عمل کریں:

1۔ "FAQs کا نظم کریں" بٹن پر کلک کریں
2۔ اپنی سائٹ کے ڈیش بورڈ سے آپ اپنے تمام سوالات اور جوابات کو شامل، ترمیم اور ان کا نظم کر سکتے ہیں
3۔ ہر سوال اور جواب کو ایک زمرہ میں شامل کیا جانا چاہیے
4۔ محفوظ کریں اور شائع کریں۔

Question 4

کیا میں اپنے اکثر پوچھے گئے سوالات میں کوئی تصویر، ویڈیو، یا GIF داخل کر سکتا ہوں؟

Accepted Answer

ہاں۔ میڈیا شامل کرنے کے لیے ان مراحل پر عمل کریں:

1۔ ایپ کی ترتیبات درج کریں
2۔ "FAQs کا نظم کریں" بٹن پر کلک کریں
3۔ وہ سوال منتخب کریں جس میں آپ میڈیا شامل کرنا چاہتے ہیں
4۔ اپنے جواب میں ترمیم کرتے وقت کیمرے، ویڈیو، یا GIF آئیکن پر کلک کریں
5۔ اپنی لائبریری سے میڈیا شامل کریں۔

Question 5

میں "FAQ" کے عنوان کو کیسے ترمیم یا ہٹا سکتا ہوں؟

Accepted Answer

آپ ایپ میں ترتیبات کے ٹیب سے عنوان میں ترمیم کر سکتے ہیں۔ 
اگر آپ ٹائٹل ڈسپلے نہیں کرنا چاہتے ہیں، تو صرف "انفارمیشن ٹو ڈسپلے" کے تحت ٹائٹل کو غیر فعال کریں۔

Question 6

I cannot make a payment through any of the banks you have listed. What are my options?

Accepted Answer

You may select our online credit card payment option. Alternatively, in the event of an issue with payment, you may email transfer us, however you will have to place order the over the phone by calling our customer service line at 1866 515 1160.

Question 7

Where can I use my Luxerio Gift Card?

Accepted Answer

Luxerio Gift Cards can only be redeemed at any Luxerio store.

Question 8

Why should I try Luxerio Pickup?

Accepted Answer

Order online and save on shipping with order pickup at store.

Question 9

When will my online order be ready for pickup?

Accepted Answer

Items ordered online will be available for pickup same day or next business day.

Question 10

How will I know when my order is ready for pickup?

Accepted Answer

Notification e-mail will be sent to you when order is ready for pickup, along with instructions on pickup at store.

Question 11

What do I need to bring to pick up my order?

Accepted Answer

Please bring a valid government issued photo ID in addition to the email with your order number present for order verification.

Question 12

Can I return a Pickup order?

Accepted Answer

You may return purchases to store within eligible return and exchange policy.

Question 13

Is the stock listed online correct?

Accepted Answer

Our online stock reflects our local inventory. If you placed an order for an item that is not in stock at our warehouse, please expect a delay until we can either bring in new stock. Items that are out of stock entirely (not available), will need to be ordered from our supplier(s). Due to stock variances, limited quantity available and unforeseeable errors, stock levels may be inaccurate.

Question 14

When will the order be processed?

Accepted Answer

Please note that financial institutions take up to 1 business day to process your transaction. It will take 1-2 business days to confirm your payment and shipping information. Once confirmed, your order will be shipped within 1 business day if all items are in stock.

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